Due to high volume of orders and interactions, it may take longer for us to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
Have a quick question? Check below for a quick answer
We process orders within 1-3 business days, and shipping typically takes 7-15 business days depending on your location. You’ll receive a tracking number as soon as your order ships, so you can keep an eye on its journey to your furry friend!
Is the ball safe for all pets?
Yes! The ball is made from pet-safe, non-toxic materials and is designed to be gentle on paws and teeth. However, we recommend supervising playtime, especially for smaller pets or aggressive chewers.
How do I charge the ball, and how long does the battery last?
The ball is USB rechargeable and takes about 1 hour to fully charge. Once charged, it provides up to 5 hours of bouncing fun, depending on usage. Simply plug it into any USB port and get ready for another round of play!
What if my pet doesn’t like it?
We understand that every pet is different! If your furry friend isn’t a fan, we offer a 30-day satisfaction guarantee. Just reach out to our support team, and we’ll be happy to assist with a return or exchange.
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